Our hotel teams have always taken pride in offering a home away from home for individuals and groups traveling to meet and explore. Given the current circumstances, our steadfast commitment to provide safety, warmth and hospitality to all of our patrons has become even more significant.
Please know that the health and wellness of our guests and team members is our highest priority. We are committed to upholding high standards for your comfort and peace of mind. Our hotel teams have comprehensive protocols and procedures issued by agencies like the World Health Organization and Centers for Disease Control and Prevention and the American Hotel & Lodging Association currently in place and will maintain excellent levels of quality.
In this current environment, we recognize that plans can change suddenly. For those of you who continue to visit our hotels and resorts, we are extremely grateful for your loyalty and support. Should you have questions about an upcoming trip to our hotels, we encourage you to contact us to discuss your options.
We are here for you.
El Cordova Hotel & Hostmark Hospitality
WHAT YOU CAN EXPECT
We are committed to providing every guest with the peace of mind to relax and enjoy their stay with us. Our team has been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the situation at hand. Guests should review state and local governmental orders and guidance to confirm eligibility to travel to and stay at a hotel. Please review current guidance here. Any guest bookings that are not permitted will not be honored.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.
Gloves will be provided to associates whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, engineering, and any major operating departments in direct contact with guests.
SOCIAL AND PHYSICAL DISTANCING
Social and physical distancing, one of the most effective tools used to control and reduce the spread of Coronavirus, is being taken very seriously.
Seating in all public areas, pools, and lounges is positioned at least six feet apart.
We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.
Social distancing is practiced by all associates on property and the health of each individual is being closely monitored.
- Hand sanitizer dispensers, will be placed at guest and associate entrances and hotel lobby.
ASSOCIATE & GUEST HEALTH CONCERNS
Our associates have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
Associates are instructed to stay home if they do not feel well and are trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.